Step 3: Listen to the employee’s comments

  • Let the employee talk about their success.
  • Don’t interrupt.

Give the employee a chance to talk about the improvement and how they did it. Listen and don’t interrupt as that will demonstrate your interest in the employee’s achievement and reinforce that it is important to you.

That is not easy, but remember that if you interrupt it prevents the employee from explaining how the improvement was achieved.

If the employee doesn’t want to talk about their success, don’t force the issue but move on to the next step.

Continue to Step 4