Step 3: Describe the results expected

The expectations you set should be in the form of written objectives, goals or targets, or similar descriptions of the results you expect. You should prepare and use S.M.A.R.T descriptions for your expectations as follows:

S Specific: Clear and focused with a specific purpose for the business.
M Measurable: Able to be quantified and compared to other data.
A Attainable: Achievable under expected conditions.
R Realistic: Fit into the constraints of the business and are cost effective.
T Time based: Able to be achieved within the time frame given.

Test the expectations you plan to set against the following criteria. You should be able to answer “Yes” to the following questions: 

  • Are the expectations consistent with current team or business objectives and vision?
  • Do the expectations have the potential to make a significant, positive impact?
  • Are there fewer than 7 specific objectives?
  • Have you used clear measures/KPIs that focus on outcomes not inputs?
  • Are the expectations S.M.A.R.T?
  • Do the expectations make sense to the employee and other stakeholders?

Continue to Step 4